Menu
Call Anytime +94 70 524 3021
Close mobile menu

Sri Lanka's trusted partner for innovative AI solutions, custom software, mobile apps, and web development powering businesses with smart technology.

contact@applantics.com
+94 70 524 3021

Delete your data from Applantics CRM.

This page explains how to remove the access Applantics CRM has to your Facebook, Instagram or WhatsApp account, and how to ask APPLANTICS (PVT) LTD to delete the data we hold. Deletion is free. For full details of what we collect, see our Meta Platform Data Policy and Privacy Policy.

1. Disconnect your account

Any of these stops our access immediately. The access tokens we hold for the account are deleted at the same time.

  • In Applantics CRM: a workspace owner or admin opens Settings → Channels, selects the Facebook Page, Instagram account or WhatsApp number, and clicks Disconnect.
  • Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), find Applantics CRM and select Remove.
  • Instagram: go to Settings and activity → Website permissions → Apps and websites, find Applantics CRM and select Remove.
  • WhatsApp Business: in Meta Business Suite, open Settings → Accounts → WhatsApp accounts and remove Applantics as a partner, or ask us to disconnect the number.

Disconnecting does not by itself erase messages and contacts already stored in the CRM. To erase them, send a deletion request (step 2).

2. Ask us to delete your data

Email contact@applantics.com with the subject “Data Deletion Request” and include:

  • Your full name.
  • The Facebook Page, Instagram account or WhatsApp Business number you connected.
  • Your Applantics CRM workspace name, if you are a CRM customer.

If possible, send it from the email address linked to your account so we can confirm the request is yours. You can also call +94 70 524 3021 or message us on WhatsApp.

Email a Deletion Request

3. What happens next

  • We acknowledge your request within 72 hours.
  • We verify that the request comes from the account owner.
  • We delete the data within 30 days and email you a confirmation with a reference number.
  • Copies in encrypted backups are overwritten automatically within 90 days and are never restored for any other purpose.

4. What we delete

  • Access tokens and connection details for your Facebook Page, Instagram account or WhatsApp number.
  • Messages, comments, attachments and conversation notes received through those accounts.
  • Contact records, deal records and AI conversation logs created from them.
  • Posts, insights and reports stored for those accounts.

We keep only a record that the deletion was completed (date and reference number), and any invoices the law requires us to keep. Those records contain no Facebook, Instagram or WhatsApp data.

5. If you messaged a business that uses Applantics CRM

When you message a business that uses our CRM, that business controls your conversation data and we process it on its behalf. Ask the business to delete your messages, or email us with the business name and your name or phone number and we will pass on and carry out the request with them.

6. Contact