Return & Refund Policy

1. Project Deposits & Custom Development

Custom software, AI, web, and mobile app engagements begin with a signed proposal or Statement of Work (SOW) and an upfront deposit. Deposits are refundable in full if you cancel before we begin discovery or design work. Once development, design, or configuration has started, deposits and any milestone payments become non‑refundable, as they cover work already performed and resources allocated to your project.

2. Software Subscriptions & Cloud Products

For recurring products such as our cloud POS system or SaaS plans, you may request a full refund within 7 days of your first payment if you are not satisfied, provided the account has not been used beyond reasonable evaluation (e.g., excessive transaction volume, data imports, or hardware provisioning). After the first 7 days, subscription fees already billed are non‑refundable, but you may cancel at any time to stop future billing cycles. Cancellations take effect at the end of the current billing period.

3. Retainers & Maintenance Plans

Monthly retainers, support, and maintenance plans are billed in advance and are non‑refundable once the billing period has started. You may cancel a retainer at any time with written notice to avoid being billed for the following period; work already delivered during the current period will not be refunded.

4. Ecommerce & Digital Purchases

One-time digital purchases (templates, licenses, downloadable assets, or event tickets) are refundable within 7 days of purchase only if the item has not been downloaded, activated, or attended. Once a digital file is delivered, a license key is issued, or an event has taken place, the purchase is final and non‑refundable, except where required by law.

5. Non-Refundable Items & Charges

The following are excluded from any refund unless required by law:

• Third-party costs already incurred on your behalf, such as domain registrations, hosting, app store fees, plugin/theme licenses, and stock media.
• Payment gateway and bank transaction charges deducted at the time of payment.
• Work, deliverables, or milestones already completed and accepted or delivered to you.
• Custom source code, designs, or reports already handed over.

6. Damaged, Incorrect, or Non-Delivered Work

If a deliverable is materially different from what was agreed in your SOW or invoice, or a paid product/service was not delivered, contact us within 14 days of the due date. We will investigate, and where we are at fault, we will correct the deliverable, complete the outstanding work, or issue a full or partial refund at our discretion.

7. Cancellations Initiated By Applantics

If we are unable to complete a project or continue a service — due to scope infeasibility, non‑ payment, breach of our Terms & Conditions, or other exceptional circumstances — we will notify you and refund any amount paid for work not yet performed.

8. How To Request A Refund

Email contact@applantics.com with your invoice or order number, the payment date, and the reason for your request. We aim to acknowledge every request within 2 business days and resolve most requests within 7 business days.

9. Refund Method & Processing Time

Approved refunds are issued to the original payment method used at checkout (card, bank transfer, or the PayHere account used to pay). Once approved, refunds are typically processed within 7–14 business days, though your bank or card issuer may take additional time to reflect the credit in your account or statement.

10. Chargebacks & Disputes

If you believe a charge is incorrect, please contact us directly before initiating a chargeback with your bank or card issuer, so we can resolve the issue quickly. Unauthorized or fraudulent chargebacks may result in suspension of ongoing services pending investigation.

11. Changes To This Policy

We may update this Return & Refund Policy to reflect new products, services, or regulations. The effective date at the top of this page will be updated whenever changes are made. Continued use of our services after an update indicates acceptance of the revised policy.

12. Contact Us

Questions about a refund, cancellation, or this policy can be sent to:

• Email: contact@applantics.com
• Phone: +94 70 524 3021
• Address: Kurunegala, Sri Lanka